Management of Services: Concepts, Design, and Delivery
| Business | |
| 709 students | |
| 8 lectures | |
| 2022-03-13 04:02:37 | |
| $10 $0 |
15.768 Management of Services: Concepts, Design, and Delivery explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.